Privacy Policy

1. At Realscape Productions, safeguarding the privacy of individuals is of utmost importance to us. Our practices are guided by the Privacy and Data Protection Act (2014 (VIC), which establishes fundamental principles for safeguarding your personal information.

2. In this Privacy Statement, we elucidate the manner in which we handle and disclose personal information entrusted to us, outlining your privacy rights in connection with this data.
3. Please be aware that this Privacy Statement may undergo periodic revisions. We urge you to routinely check for updates on our website to stay informed.

4. The following categories of personal information may be gathered by us:

• Name

• Mailing or street address

• Email address

• Telephone contact number

• Company name

• Age or birth date

• Profession, occupation, or job title

• Details regarding purchased products and services or inquiries made, including any supplemental information required for the delivery of said products and services, as well as for responding to inquiries

• Any additional information pertaining to you, whether provided directly through our websites, indirectly via our websites' usage, interactions with our representatives, or by any other means

• Information submitted to us through our service center, customer surveys, or during visits by our representatives on occasion

• Australian Business Number (ABN) for registered Festival participants

• Bank account details for registered Festival participants presenting ticketed events

5. Additionally, we may collect certain information that does not qualify as personal information as it does not identify you or any other individual. For instance, this may include aggregated data concerning how users engage with our website or anonymous responses to surveys.

6. We collect your personal information directly from you unless it is unreasonable or impracticable to do so.  When collecting personal information from you, we may collect in ways including:

• when you request information from us

• when you book tickets to Realscape Productions events

• when you register your interest in collaborating with Realscape Productions or on our productions

• when you apply for a job with us;

• when you apply to work with Realscape Productions

• when you make a donation to us

• when you subscribe to our email lists

• when you subscribe to our mailing lists or eNews

• when you access, use or log in to our website

• when you enter a competition

• when you attend digital events hosted on the Realscape Productions website or other platform run by Realscape Productions, such as Zoom

• during conversations between you and our representatives

7. We may also collect personal information from third parties including:

• from third party companies such as ticketing companies

• from third party companies such as market research companies

8. Failure to furnish the aforementioned personal information may result in some or all of the following consequences:

• We might be unable to fulfil your requests for products or services, and if we do, it may not meet the same standard or be possible at all. This could extend to information concerning performance alterations or cancellations.

• We may be unable to apprise you of job opportunities with us.

• Providing you with details about products and services you may be interested in, including information regarding events, discounts, sales, artist opportunities, or special promotions, may not be feasible.

• Personalising the content on our websites to align with your preferences could be hindered, potentially making your online experience less enjoyable and less beneficial.

9. We gather personal information about you to facilitate our business activities and operations, striving to provide the highest possible standard of customer service.

10. We collect, retain, employ, and disclose your personal information for the following objectives:

• To notify you in the event of alterations to performance dates or times.

• To deliver products and services, along with transmitting requested communications.

• To address inquiries, offer information or guidance about both existing and novel products, services, or events.

• To grant access to secured sections of our website.

• To evaluate the performance of the website and enhance its functionality.

• For the execution of business procedures, including sharing personal information with Realscape Productions's affiliated corporate entities, contractors, service providers, or other third parties.

• For administrative, marketing (including direct marketing), strategic planning, product or service development, quality assurance, and research purposes linked to Realscape Productions, its contractors, or service providers.

• To relay updated personal information to our affiliated corporate entities, contractors, or service providers.

• For maintaining accurate records and keeping your contact details current.

• To handle and respond to any grievances lodged by you.

• To address inquiries related to employment with Realscape Productions.

• To adhere to applicable laws, regulations, binding determinations, decisions, or directives from regulatory authorities, or in collaboration with any governmental authority within a country or its political subdivisions.

• To share your data with artists, other event organisers, or venues, if you have consented during the booking process. You will have the opportunity to express your preference regarding receiving information from other artists, event organisers, or venues for the events you've purchased. If you grant your consent, we may share this information with the artist, event organiser, or venue if they make such a request. Please note that Realscape Productions is not responsible for the management or usage of this data. If you wish to cease receiving such information, you must directly contact the artist, event organiser, or venue to unsubscribe.

11. Your personal information will not be disclosed or shared except as detailed in this Privacy Policy.

12. We may disclose your personal information to:

• Our affiliated corporate entities, contractors, or service providers to support the functioning of our website or our business operations, catering to your requests, and delivering products and services to you. This may encompass entities like ticketing providers, web hosting providers, IT systems administrators, mailing services, courier services, payment processors, data entry providers, electronic network administrators, debt collection agencies, and professional advisors, including accountants, solicitors, business consultants, and advisors.

• Suppliers and other third parties with whom we have business or artistic affiliations for creative, commercial, marketing, and related objectives.

• Another organisation for any sanctioned purpose, contingent upon your explicit consent.

13. We may dispatch direct marketing communications and information concerning our products and services that we believe may be of interest to you. These communications are transmitted in various formats, including post, SMS, and email, in accordance with relevant marketing regulations, such as the Spam Act 2003 (Cth). If you express a preference for a specific communication method, we will make every effort to employ that method whenever it is feasible. Furthermore, you have the liberty to opt out of receiving marketing communications from us at any time by getting in touch with us (see contact details below) or by using the opt-out options furnished in the marketing communications, and we will make sure your name is removed from our mailing list.

14. We do not share your personal information with other organisations for the purposes of direct marketing without your explicit consent.
 

15. Should you seek employment with us, you may need to furnish specific personal details, comprising your name, employment and educational history, along with any other personal information that is either mandatory for your job application or voluntarily provided in connection with it.

16. We will exclusively utilise, retain, and share this information for the sole purpose of evaluating your job application. In the course of this evaluation, there may be instances where it becomes imperative to disclose certain details to third parties for the purpose of verifying its accuracy. Under such circumstances, only the necessary information will be disclosed.

17. When assessing your application, we may also gather personal information about you from third parties whom you have designated as your referees in your application.

18. You have the right to request access to any personal information held about you at any time by reaching out to us (contact details provided below). When we possess information that you are entitled to access, we will make every effort to provide you with appropriate means of retrieval, such as sending it to you via post or email.

19. In the event that you believe the personal information we have on file is incorrect, incomplete, or inaccurate, you can submit a request for its correction. If we do not concur with the need for an amendment, we will append a notation to the personal information indicating your disagreement.

20. There might be circumstances where access to the personal information in our possession cannot be granted. For instance, we may be compelled to decline access if it encroaches on the privacy of others or results in a breach of confidentiality. Should such an occurrence arise, we will provide you with a written explanation for the refusal.

21. Personal information may be shared with our affiliated corporate entities and third-party suppliers and service providers situated overseas for some of the reasons detailed earlier.

22. We make diligent efforts to guarantee that the overseas recipients of your personal information adhere to the privacy commitments pertaining to your data.

23. Your personal information may be disclosed to entities situated beyond the borders of Australia, including but not limited to:

• Our related corporate entities

• Providers handling our data hosting and other IT services

• Other third parties, including ticketing or registration site providers

24. Realscape Productions implements prudent measures and maintains security protocols to safeguard your personal information against misuse, loss, unauthorised access, alteration, or disclosure. Your information may be stored in electronic or physical formats. When personal information is no longer necessary, it is either securely destroyed or anonymised.

25. We may send a "cookie," a small text file with a unique ID number, to your computer. This enables us to recognise your computer and welcome you on each visit to our website without the need for registration. It also allows us to monitor the products you browse, and with your consent, send you updates about these products. Cookies are also utilised to assess traffic patterns, identify visited sections of our site, and analyse overall transaction patterns. This research aids in understanding our users' behaviour to enhance our online services. It's important to note that our cookies do not collect personal information. If you prefer not to receive cookies, you can configure your browser to reject them.

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26. We may log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the Website, track users movements, and gather broad demographic information.

27. Our website may include links to other websites managed by third parties. We do not provide any assurances or guarantees regarding the privacy practices of such third-party websites, and we bear no responsibility for their privacy policies or content. It is the responsibility of third-party websites to inform you about their respective privacy practices.

We reserve the right to modify this privacy policy periodically. Any revised editions of this privacy policy will be published on our website.

The most recent update to this privacy policy occurred on 9 November 2023.